Frequently Asked Questions
Answers to the most common questions from participants, families, and carers across Western Sydney and the Central Coast.
About the NDIS
The National Disability Insurance Scheme (NDIS) is an Australian Government program that funds supports and services for people with permanent and significant disability. It gives participants choice and control over the supports they receive.
To be eligible you must be under 65, an Australian citizen or permanent resident, and have a permanent disability that significantly affects your ability to participate in daily life.
Call the NDIS on 1800 800 110 or submit an Access Request Form. You will need supporting evidence from a medical professional.
Working with Lift & Live
Simply call us on 0416 100 797 or email info@liftandlive.com.au. We will have a no-obligation conversation about your goals and current NDIS plan, then match you with a suitable support worker.
We work with self-managed, plan-managed, and Agency-managed (NDIA-managed) participants.
Yes. We do our best to match you with a worker who suits your needs, personality, and preferences. If the match is not right, we will find someone better suited.
We serve Western Sydney (Penrith, St Marys, Blacktown, Parramatta, Liverpool, Fairfield, Windsor) and the Central Coast (Gosford, Wyong, Tuggerah, Terrigal and surrounds).
Yes. All Lift & Live workers hold a current WWCC and National Police Check and have completed the NDIS Worker Orientation Module.
Services & Supports
We provide Daily Living Support (personal care, meal prep, household tasks), Community Participation (social activities, outings, recreation), and In-Home Care (domestic assistance, companionship, carer respite).
Yes. We offer flexible scheduling including evenings, weekends, and public holidays. Overnight and sleepover support is also available.
We review and adjust your support plan as your needs evolve. There are no lock-in contracts.
Funding & Billing
We bill in line with the NDIS Pricing Arrangements and Price Limits. There are no hidden fees. We provide a service agreement before support begins.
A document outlining what supports will be provided, when, at what cost, and your rights and responsibilities.
For Families & Carers
Yes. We offer in-home respite so family carers can take a break knowing their loved one is in safe hands.
All workers are police-checked, WWCC-verified, and trained in NDIS practice standards. We are a registered NDIS provider.
Still have questions?
We are happy to answer anything — big or small.